Location
Efficiency
Space
Service
Seminar
SC Periodicals
Case Study
 
 






 
 

Service
Monitor cost effective Service with total quality metrics
Internal Metrics:
•
Delivery strategies
•
Order management systems
•
Vendor compliance & charge-back prevention
•
Quality strategies based on ISO & Six Sigma
   
Customer Service:
•
Self-help customer service strategies
•
Empower agents with knowledge base development
•
In & outsourcing/virtual agents
•
Staffing & scheduling
•
Service level and agent monitoring
•
Secret shopper & feedback surveys
 
Please contact us for more information at: SupplyChain@Lee-NJ.com. Or Call (201) 288-5700